FAQs

Yes. You can change or cancel your order within 12 hours the order was placed provided it has not been shipped. We can change or cancel an order at no restocking fee if the order has not been shipped. To change or cancel an order, please contact us as soon as you decide to do so within 12 hours the order was placed before order is shipped out. Once order has been shipped before change or cancellation request, customer is responsible for the return shipping cost. We strongly advise that you carefully review the details of your order prior to checking out. Otherwise, contact us immediately to manage your request.

We process orders as we received them. We cannot hold order or postpone a delivery date.

In stock items usually take 1 – 2 business days to processed and shipped. Depending on your location, it may take 3-6 business days for your order to be delivered. We provide you with tracking number to track the anticipated delivery date of your order.

We process orders as received. If you order multiple items at different time, they might be delivered on different dates due to different order processing time.

Please visit our Coupon page for applicable coupon code and apply it to your order at checkout.  You can always visit our Coupon page regularly to access every deal we have in store for you.

Maybe you have ordered closeout/clearance or special sale items which are not eligible for coupons. Besides that, all coupon-eligible items should apply successfully. Please visit our Coupon Page for additional information. You can also contact us for any question.

We process orders as received. If you order multiple items at different time, they might be delivered on different dates due to different order processing time.

We always state the actual product size beside the template size for customer. However, please be advised that variations may exist by up to 5% of the listed dimensions.

Any product-related questions should be sent to us via support@bestbuyhomegoods.com and we will answer all your questions. It is important to provide us with your email and telephone numbers to enable us get back to you.

First, you must contact us to get your returns processed. Please keep in mind that items eligible for return must be returned in the same condition it was delivered.

This depends on some factors such as distance, item size and weight. We suggest you contact us for an estimate.

Unless the item is factory defected, damaged or wrong item was shipped, customer is responsible for return shipment cost.